Descripción
FAQ
Q:Are you a manufacturer?
A:Yes, we are an ISO 9001 certified manufacturing plant with more than ten years of production experience, 10,000 square meters of production facilities and 12 patented technologies to ensure strict quality control from raw material procurement to final assembly. We provide integrated OEM/ODM services and enjoy a 365-day comprehensive warranty, including 24/7 technical support and component replacement in accordance with EN 1137-5 standards.
Q:What logistics methods do you use to ship?
A:We mainly use FOB/CIF shipping, and can provide customized shipping solutions according to customer needs, including air, express or railway transportation. Our payment method requires a 30% deposit in advance, and the balance is settled before shipment. We support multiple secure payment channels, including Telegraphic Transfer (T/T) and International Station Trade Assurance transactions.
Q:What is your ordering process?
A:After confirming the product specifications with our export experts, a 30% deposit is required in advance, and the balance is settled before shipment.
Q:What services are included in the after-sales service?
A:We provide one-year warranty after-sales service. If you have any questions within one year, you can contact us at any time.
Q:Can your equipment be installed in hot weather?
A:Our equipment can withstand an ambient temperature of up to 55°C.
Q:Can your equipment be installed in cold weather?
A:Our equipment can withstand an ambient temperature of -40°C.
Q:Can you send your staff to install the equipment for us?
A:Generally speaking, our equipment is very easy to install, and we will send you the corresponding installation video after you receive the equipment. If we must send an engineer to install it, we can discuss the details.
Q:Can I only buy some spare parts from you?
A:Yes, we can sell you spare parts after you communicate with us clearly.
Q:How long it takes you to provide the designing options for us?
A:Tell me your needs and my colleagues will provide you with a professional solution within 24 hours.
Q:Can you design the equipment according to our size?
A:Of course! You just need to tell us your needs and we will do the rest. We will definitely satisfy you!
Q:How many years have your company made this kind of equipment?
A:We have been engaged in this industry since 2013, and it has been more than ten years. We have a professional and experienced design and production team, so you can rest assured.
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